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Lead Program Support Assistant
Veterans Health Administration · Posted 6 days ago
On-site Fort Thomas, KY $53K – $68K Apply by Sep 21, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This position will serve as the Lead, Program Support Assistant (PSA) for VA Community Care, within Integrated Access Services (IAS). The incumbent must be proficient in all of the policies and procedures of care in the community as he/she will be involved in an extremely complex blend of computing technology, medical information, communication skills, and leadership qualities in a rapidly changing environment.
What You'll Do
- →The Cincinnati VA Medical Center (CVAMC) is a two-division campus located in Cincinnati, OH and Fort Thomas, KY serving 15 counties in Southwest OH, Northern Kentucky, and Southeast Indiana with 6 Community Based Outpatient Clinics located in Bellevue, KY; Florence, KY; Lawrenceburg, IN; Hamilton, OH; Clermont County, OH, and Georgetown, OH.
- →The CVAMC also supports two off main campus locations in the Cincinnati area via an Eye Center and Mental Health Outreach Community Division.
- →Major Duties: Works with the Supervisory Program Analyst in the assignment of functions to team members in order to meet routine and unusual deadlines and priorities.
- →Serves as the work leader, ensuring the work assignments of employees in the unit are carried out.
- →Assists with the distributes and balances workload and tasks among employees in accordance with established workflow and/or job specialization.
- →In case of shortage of personnel due to scheduled or unscheduled leave, the incumbent will be responsible for filling in to ensure smooth workflow to include, but not limited to the following: entering authorizations, processing request, requesting medical records, scheduling Community Care appointments, preparing correspondence, etc.
- →Maintains a current knowledge and answers questions of other employees' procedures, policies and directives.
- →Trains or arranges for the training of team members in the accomplishment of tasks or projects.
- →Gives on-the-job training to new employees in accordance with established procedures and practices.
- →Obtains assistance and/or needed information from the Supervisory Program Analyst on problems that may arise or backlogs that cannot be disposed of promptly.
- →Acts as a liaison with various clinical and administrative staff and services throughout the Medical Center to ensure the effective and efficient operation of Community Care.
- →This involves evaluating problem areas and coordinating with the appropriate staff/services to resolve these problems, if possible.
- →All unresolved problems will be reported to the Supervisory Program Analyst.
- →The incumbent performs audits; tracks, captures, and reports data; and prepares report to assist management with making decision and evaluating work and productivity.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: b7bc84e1-19b1-4abb-a8a4-ae6948d32333
Posted via USAJobs