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Lead Patient Relations Assistant
Veterans Health Administration · Posted 6 days ago
On-site Fresno, CA $46K – $59K Apply by Sep 17, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ OperationsCustomer Success
Apply for this job → About the Role
Incumbent assists the Customer Service Ambassador/Patient Transport Supervisor in the day-to-day Customer Service/Patient Transport Program operations, managing workload of employees, volunteers and work studies assigned to the program, ensuring all patients and visitors have the best and safest possible experience while at VACCHCS. The incumbent has the knowledge; experience and skills that demonstrates the ability to coordinate a high volume of requests throughout the medical center.
What You'll Do
- →Major duties and responsibilities include, but not limited to: Day to day operations; on-site events; and community events, contacts are with Veterans, family members, visitors, dignitaries, public officials, community members and leaders, front line staff from clinical and non-clinical services, Service Level Advocates, first-line supervisors and Police service.
- →Responsible for assisting supervisor in planning and organizing the assignment and oversight of subordinate staff to accomplish agreed upon objectives.
- →Dealing with complex and overlapping issues for all VA beneficiaries including VA employee at all levels, Volunteers, Work Studies, Veterans, visitors, dignitaries, community partners all within a complex, academically-affiliated Health Care System.
- →Adhere to more specific guidelines, policies and procedures as directed by Supervisor, Assistant Chief and Chief.
- →Applying evaluative methods and techniques to issues concerning the efficiency and effectiveness of program operations and making recommendations for programmatic improvements, changes, and updates.
- →Assist and help provide support for other CDCE programs outside of the Customer Service/Patient Transport Program, to include but not limited to the recruitment and processing of volunteers and work studies, onsite & community events.
- →Responsible for assisting supervisor in planning and organizing of all activities and staff in the Customer Service/Patient Transport Program for all clinical and non-clinical services, Veterans, patients, and visitors.
- →Assist in oversight of the Customer Service/Patient Transport staff who provide a channel through which Veterans can seek solutions to problems, concerns, unresolved needs. and receive safe and timely transport via shuttle, wheelchair. or gurney throughout the medical center.
- →Help ensure the patient's needs, and those of their family members, are anticipated and met from the time of arrival at the healthcare facility to their departure, to include coordinating parking lot shuttle cart rides, wheelchair transport throughout the facility.
- →Work Schedule: Full time, Monday-Friday, 8:30am to 5:00pm Telework Eligible: Not a telework position.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Lead Patient Relations Assistant/PD02601A Financial Disclosure Report: Not required
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 01b6a3f6-33a2-4ba2-b45c-2d69685ab3c7
Posted via USAJobs