Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 56 days ago
On-site Northport, NY $60K – $79K Apply by Aug 3, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The Northport VA Medical Center is recruiting for a Lead Medical Support Assistant, in Northport, NY. The Lead Medical Support Assistant (MSA) is a foundational role within VAMC Northport, throughout the clinical areas of the medical center, including all Outpatient Clinics, Scheduling Call Center, Inpatient Units, HAS/Emergency Department, Community Care.
What You'll Do
- →Duties but not limited to: The Lead MSA is responsible for the coordination of Lead MSA assignments and workflow found in an interdisciplinary unit.
- →The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
- →The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
- →Assignments at this level include; but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Lead MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
- →The Lead MSA position is a foundational role within VAMC Northport, throughout the clinical areas of the medical center, including all Outpatient Clinics, Scheduling Call Center, Inpatient Units, HAS/Emergency Department, Community Care.
- →The incumbent's work impacts the administrative aspect of patient care delivery, including; access, scheduling and coordination of appointments using Lead clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting (EWL), patient processing, consult and order management, and customer service.
- →The Lead MSA has expertise in utilizing numerous Lead patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
- →Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics; and makes adjustment, as necessary.
- →MSAs at his level develop, and/or maintain, effective communication with the patient, interdisciplinary coordinated care delivery model teams, other VA medical centers, and other agencies.
- →Perform duties as assigned.
- →Work Schedule: Monday - Friday (7:30am - 4pm) Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 25754F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: fe1de1b6-7ffa-4104-8b87-0bfeba6a8766
Posted via USAJobs