Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
Hybrid Mare Island Naval Shipyard, CA $67K – $87K Apply by Jul 6, 2026 Medical Support Assistance ISFJISTJ
Apply for this job → About the Role
Acts as a Lead Medical Support Assistant in the Community Care Service, overseeing clerical calls and administrative tasks across various departments. They track work progress, make daily adjustments based on priorities, and seek supervisor support for issues. They train new staff according to established procedures and provide telephone information to the public, professional staff, civilians, and military personnel about appointments.
What You'll Do
- →VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional Major duties include but are not limited to: The Lead MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →CUSTOMER SERVICE REQUIREMENTS: Meets the needs of customers while supporting the medical center and service missions.
- →Consistently communicates and treats customers (patients, visitors, volunteers, and all medical center staff) in a courteous, tactful, and respectful manner.
- →Provides the customer with consistent information according to established policies and procedures.
- →They are also responsible for front desk management of patient check in and registration.
- →Handles conflict and problems in dealing with the customer constructively and appropriately.
- →Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- →Recommends changes to existing clinic procedures based on current administrative guidelines.
- →Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
- →Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary.
- →The Lead Medical Support Assistant plans and accomplishes work independently using guidelines she/he has been trained to follow, referring only the unusual, difficult or complex cases to the supervisor.
- →The supervisor reviews and monitors job performance periodically to assure that intent and mission of the program is accomplished, and guidelines are followed.
- →The incumbent also receives program direction and guidance from the team's leadership, i.e., charge nurse and medical director.
- →Work Schedule: Pay: Competitive salary and regular salary increases.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: eda7e33f-64fb-4951-823d-43b666768c33
Posted via USAJobs