Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 7 days ago
On-site Palo Alto, CA $78K – $101K Apply by Sep 16, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Lead Medical Support Assistant (MSA) is responsible for the coordination of Advanced Medical Support Assistant (AMSA). The Lead MSA is responsible for daily workload assessments and determining training needs of MSA's to provide support across interdisciplinary settings. The position is under Radiology Service and is expected to work with all members of the health care team.
What You'll Do
- →Duties include but are not limited to: Assuring coverage of all areas of responsibility.
- →Conducting ongoing reviews to ensure quality of work.
- →Ensuring accurate and timely scheduling of appointments.
- →Providing guidance to staff members to include changes in policies and procedures.
- →Distributing and balancing workload.
- →Creating and maintaining employee work schedules.
- →Orienting and providing on- the- job training for new and current employees ensuring all training requirements are met.
- →Organizing the work structure of his/her assigned areas and acting as a liaison between AMSAs and staff in order to resolve day to day conflicts.
- →Maintaining working knowledge and understanding the operation of VISTA, Unity, and CPRS systems.
- →Supports the SIM model and participates in continuous process improvement.
- →Designing training materials and spreadsheets necessary for tracking work progress in the unit by using MS Word, Excel, and/or PowerPoint.
- →Referring calls appropriately by using knowledge of medical terminology.
- →Use of highly developed oral and written communication skills.
- →Maintains working knowledge of interviewing techniques and fundamental principles of interpersonal communication to enable incumbent to effectively receive patient calls and determine the nature of callers' needs.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Benefits
- ★Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- ★Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
- ★Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- ★Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- ★Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Personality Fit
Job ID: d8253af4-03af-484f-ba49-f3e116b837d6
Posted via USAJobs