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Lead Medical Support Assistant
Veterans Health Administration · Posted 40 days ago
On-site Cleveland, OH $53K – $68K Apply by Aug 19, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The VA Northeast Ohio Healthcare System is recruiting for a Lead Medical Support Assistant. The Lead Medical Support Assistant will function in Patient Care Administrative Service, Ambulatory Care & Processing (AC&P).
What You'll Do
- →Duties include, but are not limited to, the following: Assuring administrative coverage of all areas of responsibility within Access Management & Care Coordination (AM&CC).
- →Conducting ongoing reviews to ensure quality of work.
- →Ensuring accurate and timely scheduling of appointments.
- →Providing guidance to staff members to include changes in policies and procedures, disturbing and balancing workload.
- →Orienting and providing on the job training for new and current employees.
- →Ensuring all training requirements are met.
- →Organizing the work structure of assigned areas.
- →Plans and organizes work with general assistance from the Supervisor.
- →Meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to Supervisor.
- →Responsible for reporting backlogs, difficulties in meeting deadlines, staff conflicts, or difficulty in securing information from clinicians or the record.
- →Maintains the confidentiality of information obtained to carry out required duties.
- →Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
- →Works independently making decisions based on guidelines, precedents and regulations.
- →Performs duties in such a manner that only minimal supervision is required.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There are no educational substitutions at the GS-7 level.
Benefits
- ★VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers.
- ★This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.
- ★As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
- ★This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.
- ★This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Personality Fit
Job ID: c1795f46-039b-4a3a-a7f3-e7f396c34651
Posted via USAJobs