Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
This position serves as a Lead Medical Support Assistant in the Patient Aligned Care Team (PACT) or Specialty Care Support Team, with overall responsibility to the Supervisory Medical Support Assistant. The mission of the Ambulatory Care & Processing section is to provide administrative and clerical assistance, guidance and support to the medical staff and to manage the day to day activity in the outpatient treatment clinics ensuring that established policies and procedures are followed.
What You'll Do
- →The Incumbent will also serve as an MSA in a VHA Patient Aligned Care Team (PACT) or Specialty Care Support Team as needed for appropriate coverage.
- →Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community based programs.
- →The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff as well as specialty and ancillary services.
- →In PACT and Specialty Care Support, patient care can be delivered in a team model known as the teamlet.
- →Members of the teamlet include the MSA, a Registered Nurse Care Manager, a Licensed Practical Nurse/Licensed Vocational Nurse and a Primary Care Provider or Specialty Care Provider.
- →The teamlet provides the majority of the healthcare needs for an assigned panel of patients and works collaboratively with other members of an expanded health care primary care team including pharmacists, social workers, dieticians, behavioral health staff, etc., to provide a robust interdisciplinary approach to care.
- →VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional Functions: The Lead MSA distributes and monitors work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
- →For all assignments about the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in the standard at the specified grade level and performed by the incumbent at least 25% of the time.
- →The incumbent works collaboratively in an interdisciplinary coordinated care delivery model in PACT or Specialty Care setting where the patient aligned care team model is used.
- →The incumbent is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
- →Work Schedule: Monday - Friday, 07:30am - 04:00pm Telework: Ad-hoc Virtual: This is not a virtual position.
- →Functional Statement #: 55701-F
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: aad12c71-ff37-46c0-8330-a9019de5c937
Posted via USAJobs