Job Listing
LEAD MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 57 days ago
About the Role
This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the Surgical Care Outpatient Clinic. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, maintains efficient workflow and performs quarterly scheduling audits.
What You'll Do
- →Major Duties: The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, maintains efficient workflow and performs quarterly scheduling audits.
- →Assignments at this level include, but are not limited to: Assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work.
- →Ensuring accurate and timely scheduling of appointments.
- →Providing guidance to staff members to include changes in policies and procedures.
- →Distributing and balancing workload; creating and maintaining employee work schedules.
- →Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met, and organizing the work structure of his/her assigned area.
- →Ensuring all training requirements are met, and organizing the work structure of his/her assigned area.
- →Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative staff, or difficulty in securing information from clinicians or the record.
- →Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
- →Work Schedule: Monday - Friday 7:30am - 4:00pm Compressed/Flexible: Not authorized.
- →Telework: Not available.
- →Virtual: This is not a virtual position.
- →Functional Statement #: 09872F Relocation/Recruitment Incentives: Not authorized.
- →Permanent Change of Station (PCS): Not authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 8060bfb6-678b-45b1-bcc0-6fb175b10457
Posted via USAJobs