Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 53 days ago
On-site Martinsburg, WV $59K – $76K Apply by Jul 31, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Lead Advanced Medical Support Assistant (AMSA) in Care in the Community (CITC) at the Martinsburg VA Medical Center impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments, collecting and updating demographic/insurance information, patient processing and customer service. The Incumbent is responsible for ensuring that staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met.
What You'll Do
- →Duties: The Lead Advanced Medical Support Assistant ( AMSA) is responsible for the coordination of AMSA assignments and workflow found in the Care in the Community Unit.
- →The lead assists the unit with complex and non-standard, procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
- →Incumbent intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services.
- →Serves as technical advisor and liaison with contacts at all levels.
- →Incumbent must be thoroughly versed in and be able to explain complex regulations and eligibility criteria concerning veteran entitlements and VA benefits, priorities for care, access to care and advanced clinic access.
- →The work requires the ability to work in a busy environment, multi-task, lead, and organize a large group of staff in various work areas to produce results, Ensure compliance, as well as efficient processes and follow-up on a very high volume of phone calls or written requests from patients inquiring about appointments.
- →The work requires a high degree of judgement, fact-finding and coordination with people at various levels (patients, management and vendors primarily).
- →Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 613-25379-F Permanent Change of Station (PCS): Not Available
Requirements
- ✓RESUME REQUIREMENTS: Your resume MUST include the following information: Job Title (for each position) Description of duties (be as detailed as possible) Month and year start/end dates (e.g.
- ✓June 2018 to April 2020) of employment Full-time or Part-time status and include average hours worked per week ------------------------------------------------------------------------------------------------------------------ You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
Job ID: 7d6bf978-25a8-45b6-97b9-499e0759efbe
Posted via USAJobs