Job Listing
LEAD MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 57 days ago
On-site Castle Point, NY $59K – $77K Apply by Jul 31, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Castle Point VAMC is currently recruiting for a Lead Medical Support Assistant in Outpatient Services. The Lead MSA performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at the VA Medical Center. The incumbent oversees the status of work for all lower grade MSA positions working in various clinics.
What You'll Do
- →VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional Major duties include but are not limited to: Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes, functions and goals are understood and met.
- →Must have knowledge of VA policies, regulations, guidelines and processes as they relate to the scheduling of patient appointments, consults, NEAR, and pre-appointment clinical requirements (i.e. labs, EKGs, X-Ray, etc.) to ensure readiness for the patient visit.
- →Monitors clinic's access to care.
- →Monitors ICB usage ensuring insurance is collected at time of appointments and captured accurately by the incumbent and other scheduling staff.
- →Must keep abreast of rapidly changing regulations, directives, software patches, programs and processes involved in the delivery of the healthcare benefits package.
- →Assist with the clean up of the EARR (Encounter Action Required Report) and supports clinics regarding utilization and clinic profile management, i.e. set up of clinic grids, cancel and restore clinics.
- →Screens/receive phone calls in a courteous and timely manner, determines the nature of request and provides the information desired using privacy rules and established clinic processes.
- →Prepares correspondence and memos as needed.
- →Stocks basic office supplies for the clinical administrative areas.
- →Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- →Utilizes call list and telephones Veterans to pre-register them prior to their scheduled appointments.
- →Incumbent updates all patient demographics.
- →Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
- →Assures that all appropriate VA forms are used correctly, and regulations followed.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 7097ce10-fb41-4263-b791-a80a4fc794d5
Posted via USAJobs