Job Listing
LEAD MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 50 days ago
About the Role
The Lead Medical Support Assistant (MSA) serves at the VAMC Augusta, Georgia. The Lead MSA is responsible for initiating and carrying out a variety of administrative and technical duties in support of the Community Care Network (CCN).
What You'll Do
- →The Lead MSA Trainer will directly support enhanced scheduling accuracy, timely care coordination, and increasingly seamless administrative operations.
- →By strengthening MSA proficiency, this position contributes to improved Veteran experience, appointment compliance, and workflow standardization across service areas.
- →Duties: The Lead Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →PACT/POD) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
- →He/she must assist with clinical access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →The Lead Medical Support Assistant may be required to monitor and serve on more than one team.
- →Other duties assigned but are not limited to: As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
- →Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- →When records are received, the incumbent will ensure that all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS) by sending the documents to medical records scanning.
- →Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other Medical Support Assistant levels.
- →Assuring coverage of all areas of responsibility; and conducting ongoing reviews to ensure quality of work.
- →Ensuring accurate and timely scheduling of appointments.
- →Providing guidance to staff members to include changes in policies and procedures.
- →Distributing and balancing workload; creating and maintaining employee work schedules.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 68e4a96e-b3a6-41fd-8b14-ed4ef8f829cc
Posted via USAJobs