Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 55 days ago
About the Role
The incumbent is a Lead Medical Support Assistant in Radiology Service (LMSA) at the Veterans Affairs Ambulatory Care Center in Columbus, Ohio. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent must be able to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow up as necessary to ensure a satisfactory resolution.
What You'll Do
- →Duties and responsibilities include but are not limited to: Responsible for the coordination of assignments and workflow of the Medical Support Assistants in the Radiology Reception and Scheduling Department.
- →Assures proper staffing coverage and assesses daily workplace issues to maintain efficiency in the scheduling and registration of Veterans.
- →Assigns day-to-day duties necessary for patient readiness, observing and assessing the work of MSA staff, and resolving complex issues and non-standard procedures.
- →Develops a standardized training program for Radiology MSAs specific to the procedures and policies of the Department of Radiology.
- →Leads the training of new MSAs in the department, ensuring their training is comprehensive.
- →Monitors systems to make recommendations for improved operations, identify educational or training needs, and assist with hiring new MSA employees Works closely with the Service Chief, Radiology Administrator, and Radiology Supervisor to ensure procedures follow the National and local Radiology Scheduling Directives, Policies, Standards of Practice, and Guidance.
- →Lead Controls: Plans and organizes work with general assistance from Radiology leadership to meet locally and nationally established time frames and performance measures and performs analysis, reports, and special assignments.
- →Communicates with Radiology leadership, physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of sensitive information.
- →Works independently, making decisions based on guidelines, precedents, and regulations, and performs duties in such a manner that only minimal supervision is required.
- →Work Schedule: Monday through Friday, 8:00 a.m. - 4:30 p.m.
- →Telework: Available, Ad-Hoc as determined by the agency policy.
- →Virtual: This is not a virtual position.
- →Functional Statement #: 93702-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 520a5903-367e-4ebd-93fb-c75e1a368e7f
Posted via USAJobs