Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 33 days ago
On-site Muskogee, OK $60K – $78K Apply by Aug 21, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsCustomer Success
Apply for this job → About the Role
*NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.* The Lead Medical Support Assistant (GS-7) supports patient care by leading MSA operations, coordinating scheduling and consults, monitoring workloads, training staff, resolving complex issues, and ensuring timely access to VA and community care while maintaining quality, accuracy, and excellent customer service.
What You'll Do
- →Duties include but are not limited to: The Lead MSA is responsible for daily workload assessments, assigning work assignments; assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across inter-professional settings.
- →Assists the unit with complex and non-standard procedures, including clinical flow process related to access to care across multiple clinics, specialties and/or community resources.
- →Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
- →Assuring coverage of all areas of work.
- →Ensuring accurate and timely scheduling of appointments.
- →Providing guidance to staff members, to include changes impolicies and procedures Distributing and balancing workload, creating and maintaining employee work schedules.
- →Orienting and providing on-the-job training for new and current employees.
- →Ensuring all training requirements are met.
- →Organizing the work structure of assigned areas.
- →Acting as a liaison between MSA and staff to resolve day to day conflicts.
- →Work Schedule: Monday- Friday, 8:00am to 4:30pm.
- →Subject to change due to needs of the service.
- →Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: If using post-high school education to substitute for high school education, you must submit a copy of your unofficial or official transcript with your application.
Benefits
- ★Total Rewards of a Allied Health Professional
Personality Fit
Job ID: 465b9c9e-36d1-41ef-bd15-cb7440127b2c
Posted via USAJobs