Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 62 days ago
On-site Murfreesboro, TN $56K – $72K Apply by Jul 22, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
This is a work leader position within the Business Office of the Tennessee Valley Healthcare System (TVHS) - Business Office - Ward Administration. The Lead MSA provides comprehensive, detailed, on-the-job training to all new AMSAs on the inpatient wards. Evaluates personnel and work areas to establish adequate coverage and creates and maintains work schedules. Responsible for the coordination of administrative functions associated with the care and treatment of patients in the inpatient wards.
What You'll Do
- →This position serves as the Lead Medical Support Assistant (MSA) for the Inpatient Wards.
- →Monitors clinic access to care and utilization.
- →Provides educational sessions to train new employees.
- →Performs patient scheduling, registration, and communicates with patients in an appropriate manner.
- →Oversees the status of work within clinical services, to include tracking tasks, ensuring deadlines are met, and work is done in accordance with regulations and specifications.
- →Makes adjustments in workloads to meet established priorities.
- →Resolves workplace issues and complaints, referring more complex issues to the supervisor.
- →Conducts ongoing audits to ensure quality of work and accurate/timely scheduling of appointments.
- →Identifies education and training needs of staff.
- →Work Schedule: Monday - Friday, 3:00Pm - 11:30pm Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 71055-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no substitution of education for experience at this grade level.
Personality Fit
Job ID: 3ea848e9-7edf-4d00-81d0-bfc0e62e5b4a
Posted via USAJobs