Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 4 days ago
On-site East Orange, NJ $59K – $77K Apply by Sep 21, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Lead Medical Support Assistant (Lead MSA) is a staff position located under the Medical Administrative Service (MAS) with the VA New Jersey Health Care System (VA NJHCS). Lead MSA required duties at the Eligibility & Enrollment Department include receiving, admitting, scheduling and providing assistance and direction to Veterans seeking medical care. The Lead MSA also functions as a fully qualified typist and must possess excellent communication skills.
What You'll Do
- →The VA New Jersey Health Care System (VA NJHCS) is an integrated level 1B system comprising of two (comprehensive healthcare) facilities: East Orange and Lyons; and ten Community Based Outpatient Clinics (CBOCs) located throughout the State.
- →The Eligibility & Enrollment Department entry of new applications and updates for Healthcare Benefits properly within the VES system, serves as a Liaison & provides training to staff as needed.
- →Major duties include, but are not limited to: The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
- →The Lead MSA is responsible for a variety of customer service functions including data entry, data retrieval and records processing.
- →The incumbent routinely communicates with physicians, case managers, and other allied health professional staff using sound inter-personal skills and is constantly aware of the sensitive nature of the information being communicated or discussed.
- →The incumbent is responsible for maintaining the confidentiality of information obtained to carry out required duties.
- →The Lead MSA shall schedule Outpatient Clinic appointments using Veteran Health Information Systems and Technology Architecture (VistA) scheduling options.
- →The Lead MSA shall comply with established business rules to schedule and/or create provider and patient requested visits, consultations and recall scheduling; make reminder calls and send appointment letter to Veterans.
- →The incumbent shall comply with all mandatory training requirements.
- →Other duties as assigned.
- →Work Schedule: Monday to Friday 8am to 430pm Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #:21270-A Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
Job ID: 33cb7bbf-47f6-469f-bfb6-4979e48e1d57
Posted via USAJobs