Job Listing
LEAD MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 1 days ago
About the Role
The position is in Community Care Service. The primary duties of the Lead Medical Support Assistant (MSA) are to ensure the work assignments of the other employees of the team are carried out and to perform a variety of support functions in connection with scheduling the patient for care in the community. The Lead MSA works closely with all staff members performing the administrative details that are essential to the orderly and efficient accomplishment of Mission Act goals.
What You'll Do
- →Duties include but are not limited to: Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
- →Perform analysis to ensure proper distribution of workload.
- →Estimate and report on expected time of completion of work and maintain records of work accomplishments and time expended and prepare reports as requested.
- →Perform all assigned timekeeping and backup timekeeping duties and regularly run exception reports according to established guidelines and procedures.
- →Check on work-in-progress or spot check work not requiring review and review completed work to see that supervisor's instructions on work sequences, procedures, methods, and deadlines have been met.
- →Amend or reject work not meeting established standards.
- →The Lead MSA performs a full range of duties.
- →The Lead MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- →Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monito preparing for clinic visits; ensuring encounter completion to obtain appropriate workload credit, verifying and updating demographics and performing basic eligibility.
- →The Lead MSA reviews patients' records and physicians' orders on a variety of records; and selects, completes, and routes requests for patient activities and treatment procedures.
- →The Lead MSA counsels patients, their families, and agency employees on entitlement of benefits.
- →The Lead MSA is accountable for adherence to all organizational and departmental policies and directives.
- →The Lead MSA uses computers to perform a wide variety of record keeping, correspondence, and tracking operations to include inputting, deleting, retrieving, manipulating, and correcting information in databases or automated records.
- →The Lead MSA operates a computer keyboard and printer to perform office automation duties, using a variety of software packages.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 2a70e9b4-2b16-4f6d-b37e-e43dc6909620
Posted via USAJobs