Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 13 days ago
About the Role
The Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for all Medical Support Assistant (MSA) staff including advanced Medical Support Assistants, within Scheduling Unit, HAS Service Line, and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative.
What You'll Do
- →The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →PACT, Specialty) and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics.
- →He/she must assist with clinical access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →The Lead MSA is responsible for daily workload assignments, assigning work, and assuring proper staffing coverage, and determines training needs of MSAs including advanced MSAs to provide support across interdisciplinary settings.
- →Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full Social Security Number.
- →The patient may also present the Veterans Identification Card (VIC) for identification.
- →When assisting the MSA staff in the check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
- →Assures MSA staff explain the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
- →Assured staff collects, scans, and updates health insurance information serving a major role in the revenue process.
- →The incumbent contributes to the revenue collection process by identifying patients with third party insurance.
- →Promotes veteran registration for and utilization of MyHealtheVet (MHV).
- →Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA.
- →A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
- →A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 263bcd02-1060-4de0-bf43-03846e145e65
Posted via USAJobs