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Lead Medical Support Assistant
Veterans Health Administration · Posted 64 days ago
About the Role
The position is located in the Health Administration Service (HAS) at VA Montana Healthcare System (VAMTHCS). The Lead Medical Support Assistant (MSA) serves in various areas within the Health Administration Department using advanced skills and being a subject matter expert in various areas.
What You'll Do
- →Perform duties related to the receipt, intake, and indexing of health and administrative information.
- →Interface with personal computer (PC) applications, as well as numerous Vista/ GUI applications, Consult Tracking Manager(CTM), Integrated Scheduling Solution (ISS), VS GUI (contingency), VistA Appointment Manager (contingency) scheduling packages.
- →Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
- →Assuring coverage of all areas of responsibility.
- →Conducting ongoing reviews to ensure quality of work.
- →Ensuring accurate and timely scheduling of appointments.
- →Providing guidance to staff members to include changes in policies and procedures.
- →Distributing and balancing workload.
- →Creating and maintaining employee work schedules.
- →Orienting and providing on-the-job training for new and current employees, ensuring all training requirements are met Organizing the work structure of their assigned areas Acting as liaison between MSA and staff to resolve day-to-day conflicts.
- →Schedules Veteran appointments with using Consult Tracking Manager (CTM), Integrated Scheduling Solution (ISS), VS GUI (contingency), VistA Appointment Manager (contingency) scheduling packages.
- →Use established business rules to schedule appointments for Veterans which include clinic visits from orders or patient requests, consultations, and entries into the Recall Reminder system and New Enrollee Appointment Request (NEAR).
- →Complies with the mandatory training requirements for the outpatient scheduling processes.
- →Ensure all appointments are scheduled timely and the provider and patient's desired dates are met.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 1ea3c369-c579-4bb6-a2b8-dbd19b479c54
Posted via USAJobs