Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 57 days ago
About the Role
The incumbent serves as Lead Medical Support Assistant providing health benefits processing support in the Eligibility and Enrollment Section with Central Texas VA Health Care System. The incumbent is primarily responsible for leading a staff of 13, under the supervision of the Supervisory MSA, in the intake and administrative processes for Veterans and beneficiaries applying for medical services at our Health Care System or to any of it's Community Based Outpatient Clinics (CBOCs).
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Incumbent is a working Lead MSA that interviews and registers applicants to determine eligibility and legal entitlement of applicants for health care, including assignment into the appropriate enrollment priority group.
- →Applications may be received in person, by mail, by internet, by fax, or by referral from another VA facility.
- →Verifies eligibility using various methods, including: income assessments, military discharge documents, hospital inquiry (HINQ), benefits delivery network (BDN), Veteran information solutions (VIS), and other means such as communications with a VA Regional Office.
- →Incumbent assists with gaining new employee access to various programs and applications so that new AMSAs can fully perform their job function.
- →Incumbent is a working Lead MSA that administers income assessments (means test).
- →Advises and counsels Veterans and their beneficiaries or representatives of financial obligations, co-pay requirements, and their rights to appeal.
- →Deals with and resolves complex eligibility, co-pay, and insurance questions that arise.
- →Displays adaptability in dealing with a wide range of individuals as necessary.
- →Explains to each individual the specific conditions or actions that could affect their co-pay status or eligibility for benefits.
- →Informs Veterans of their responsibility to report changes.
- →Incumbent assists AMSAs using VHA regulations, standard operating procedures, and various information systems in making eligibility determinations that may be more intricate due to special factors that may be involved in the Veteran's service record.
- →Incumbent captures specific types of eligibility such as OEF/OIF/OND, Combat, Veteran, etc.
- →Information may be gathered by mail, fax, internet, and/or in person.
- →The Lead MSA trains new AMSAs on performing these tasks and makes themselves available to assist AMSAs with questions and routine problems.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 1cd60451-9471-4eec-bb6e-34cc6371535f
Posted via USAJobs