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LEAD MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 12 days ago
On-site Fayetteville, NC $57K – $74K Apply by Sep 9, 2026 Medical Support Assistance ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
This position provides Medical Administrative Support to Health Administration Service, and is an integral member of the Health Administration Service team to effectively carry out day to day administrative operations of the clinic. The incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.
What You'll Do
- →The Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for all Medical Support Assistant (MSA) to include Medical Records and ROI, Specialty Call Center, Patient Services Assistant and/or Program Support Assistant (PSA) staff and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative.
- →Patient care is delivered in a team-based model known as the teamlet.
- →Members of the teamlet include the MSA, a Registered Nurse Care Manager, a Licensed Practical Nurse/Licensed Vocational Nurse and a primary care provider.
- →The Lead MSA will monitor and make work assignment for all MSA's and provide input on performance, resolve daily workplace issues and maintains efficient workflow.
- →Assignments at this level include but are not limited to: assuring coverage of all areas of responsibility, conducting ongoing audits to ensure compliance with VA guidelines, timely completion of assignments, and generating various Eligibility reports.
- →Lead Eligibility MSA monitors enrolled patient data base information on a regular basis to perform updates to health insurance data, income assessments for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law.
- →The Lead Eligibility MSA comes under the direct supervision of the Chief Patient Administration Section.
- →The employee plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete the major duties and responsibilities of this position.
- →The Lead Eligibility MSA is responsible for reporting backlogs, difficulties in meeting deadlines, etc to the supervisor.
- →S/he routinely communicates with providers, care managers, and other allied health professionals using sound interpersonal skills, and is constantly aware of the sensitive information.
- →Otherwise, works independently making decisions based on guidelines, precedents and regulations, and performs duties in such a manner that only minimal supervision is required.
- →Other duties as assigned.
- →Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 00000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 194b0f8f-a876-4a72-9dfb-d770f13d50ad
Posted via USAJobs