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Lead Medical Support Assistant (Trainer)
Veterans Health Administration · Posted 1 days ago
On-site Indianapolis, IN $51K – $66K Apply by Jul 15, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
This position is located at the Richard L. Roudebush VAMC Indianapolis, IN within the Business Office, Health Administration Service. The Lead Medical Support Assistant (MSA Trainer) serves as the technical expert for the coordination and oversight for the Medical Support Assistant training required of all scheduling staff in the medical center.
What You'll Do
- →Duties include but are not limited to: Education & Training Stays apprised of the latest national, VISN, and local policies and regulations regarding MSA and scheduling functions.
- →Responds to Action Items that involve scheduling requirements and training from the facility, VISN, and national levels.
- →Trains and provides expert guidance to all employees in the medical center utilizing the technical procedures related to scheduling and other MSA functions including, but not limited to: ICB insurance capture, registration, my HealtheVet, recall, consults, Vetlink kiosks, and reports.
- →Makes recommendations on how to achieve compliance with training requirements and enhance training programs to meet the needs of the organization.
- →Promotes upcoming training sessions and communicates deficiencies to Supervisors, Service Chiefs, Business Managers, and/or medical center leadership as necessary.
- →Works closely with clinical services to ensure compliance with VHA guidance and medical center policy/procedure related to scheduler training and monitoring of technical competence.
- →Organizes, chairs, or participates in multidisciplinary task forces, workgroups, and committees in support of program development and process improvements in the education and training of scheduling practices at the facility, VISN, or national levels.
- →Works with supervisors to review/ensure that all schedulers have appropriate menus to promote accurate scheduling, improve technical competence and minimize potential for negative impact on Veterans caused by scheduling errors.
- →Trains supervisor on how to perform scheduling audits and assists supervisors with scheduling audits when necessary.
- →Performs ADPAC duties with regards to scheduling.
- →Makes consistent and efficient use of Veterans Health Information Systems and Technology Architecture (VistA) scheduling options as well as the current commercial software being used by the facility by ensuring adequate training and oversight scheduling practices.
- →Clinic Functions Receives telephone calls from and responds to veterans, their family members and/or legal representatives regarding a broad range of topics, including: appointment scheduling, medication refills/renewals, basic billing inquiries, and pharmacy processes and procedures.
- →Schedules and reschedules patients for appointments.
- →Processes no shows with appropriate documentation in RMS/DHCP and CPRS.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Benefits
- ★VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers.
- ★This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.
- ★As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
- ★This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.
- ★This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Personality Fit
Job ID: dabb78ce-c39e-4a79-90e7-1fd01e02e60c
Posted via USAJobs