Job Listing
Lead Medical Support Assistant - Trainer
Veterans Health Administration · Posted 5 days ago
About the Role
The VISN 20 Float Pool is looking to fill a Lead Medical Support Assistant Trainer position in Vancouver, WA. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.
What You'll Do
- →Total Rewards of a Allied Health Professional The Lead Medical Support Assistant Trainer works as a member of consolidated float pool to develop and administer training programs for the staff of VISN and consolidated float pool as well as administrative employees throughout the facility, outpatient clinics and CBOCs.
- →In this capacity, the incumbent coordinates orientation activities for new employees to consolidated float pool and prepares materials to acquaint new employees with the organization's mission, structure, history, objectives, and policies.
- →The incumbent reports to the VISN 20 Business Implementation Manager (BIM) and works in close collaboration with VISN 20 services and service lines to achieve overall objectives of the MSA training.
- →The Incumbent facilitates development and maintenance of standard operating procedures for all MSA positions within VISN and consolidated float pool.
- →The duties of this position include but are not limited to the following: The position of Lead Medical Support Assistant (LMSA) Trainer is integral to the implementation of education and training of MSA staff of the VISN and consolidated float pool as well as the 8 medical facilities as other VA staff who schedule appointments.
- →The incumbent serves as a trainer and supports MSAs performing duties related to patient appointment scheduling, including activities encompassing scheduling, follow-up of appointment schedule, provider panel management, and maintenance of reports.
- →The incumbent is responsible for a wide range of assignments and provides administrative, advisory, and technical support to MSAs.
- →The incumbent has the primary responsibility of providing lectures, one-on-one training, on site mentoring, and support over the phone and/or web based.
- →As a trainer, the incumbent is responsible for teaching and mentoring others on how to enter demographic, insurance, and income information into the Veterans Information systems and Technology Architecture (VistA) system.
- →Develops, reviews, analyzes, implements, conducts and evaluates training courses and programs related to VISN 20 and consolidated float pool areas such as Eligibility/Enrollment, Access to Care, Scheduling, Admissions, Special Programs, Telephone Communications, Scanning, Release of Information, Insurance Collection, Privacy, Records Management, Consult Management.
- →Incumbent assesses training program quality and effectiveness for continuous improvement.
- →This requires the incumbent to monitor newly released Directives, Facility Policies, and released patches for their potential effect on VISN 20 Consolidated Float Pool end-users and employees on a regular basis.
- →Conducts and evaluates employee training needs assessments to provide guidance to VISN 20 and BIM management and supervisory staff on establishing and operating internal training programs, developing or obtaining/purchasing training aids and selecting appropriate training resources.
- →In addition, the incumbent coordinates requests for training funds in accordance with established service priorities on special interest training needs.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: a651c617-4624-4436-8fd8-340471567287
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