Job Listing
Lead Medical Support Assistant - Primary Care ICC
Veterans Health Administration · Posted 46 days ago
About the Role
The Lead Medical Support Assistant serves in the Primary Care, Integrated Clinical Communities (ICC) Department. The incumbent performs clerical and administrative support in the coordination, care, and treatment provided to patients throughout the department in the Fargo VA Health Care System (VAHCS). The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit.
What You'll Do
- →Ensure accurate and timely scheduling of appointments.
- →Provide guidance to staff members to include changes in policies and procedures.
- →Create and maintaining employee work schedules.
- →Perform duties as a liaison among AMSA staff, patients and other interdisciplinary staff to resolve day-to-day conflicts.
- →Possesses advanced knowledge of medical terminology and a wide range of clinical flow processes.
- →Exhibits the ability to utilize numerous advanced patient systems.
- →Demonstrates the ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
- →Skill in communicating with individuals to obtain the desired effect.
- →Provide staff development and training.
- →Manage staffing requirements, workflow priorities, and adjust the flow of work to meet team and patient needs.
- →Follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
- →Other duties as assigned.
- →Work Schedule: Monday-Friday, 40 hours per week, 8:00am to 4:30pm Recruitment Incentive (Sign-on Bonus): Not authorized.
- →Permanent Change of Station (Relocation Assistance): Not authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 412f0d69-4809-4a57-af88-7744f52678cf
Posted via USAJobs