Job Listing
Lead Medical Support Assisant
Veterans Health Administration · Posted 123 days ago
Hybrid Johnson City, TN $53K – $69K Apply by May 22, 2026 Medical Support Assistance ISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent serves as Lead Medical Support Assistant (Lead MSA) in the Business Office Primary Care Section as part of an interprofessional healthcare team. Lead MSA provides support across multiple ancillary and interprofessional clinics and determines the needs of the Veteran/caregiver. The lead MSA plays an integral role in achieving first-contact resolution through Veteran-centered delivery of care and is responsible for routing clinical questions to appropriate clinical staff.
What You'll Do
- →The Lead Medical Support Assistant (MSA) is responsible for the coordination of MSA assignments and workflow found in an interprofessional coordinated care delivery model.
- →Work Schedule: Monday - Friday 7:45am - 4:30pm.
- →Telework: Available Virtual: This is not a virtual position.
- →Functional Statement #: 60575F Relocation/Recruitment Incentives: Not Authorized.
- →Permanent Change of Station (PCS): Not Authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: *There is no substitution of education for experience at this grade level.
Personality Fit
Job ID: dbc53040-b897-4c55-bafd-4012eefcb67f
Posted via USAJobs