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Lead Customer Service Representative (Bilingual Spanish)
Small Business Administration · Posted 53 days ago
Hybrid Salt Lake City, UT $64K – $83K Apply by Aug 7, 2026 General Business And Industry ENTJESFJISFJISTJ OperationsCustomer Success
Apply for this job → About the Role
This position is located in the Small Business Administration, Field Operations Center East - FOCE in Atlanta, GA and Field Operations Center West - FOCW in Citrus Heights, CA. The employee functions as a Lead Customer Service Representative (CSR) in a Field Operations Center and delivers face-to-face support to individuals and businesses impacted by disasters. The employee works directly with disaster survivors and interviews disaster survivors who are applying for home and business loans.
What You'll Do
- →This position is also advertised under another announcement without a bilingual selective placement factor, announcement # DE-26-FOCE/W-13014026.
- →You are encouraged to apply to this announcement AND the non-bilingual announcement.
- →As a Lead Customer Service Representative (Bilingual Spanish) at the GS- 1101-11, some of your typical work assignments may include: Assists disaster loan applicants to better understand the SBA Disaster Loan Program and how the program may assist them with their disaster recovery.
- →Explains the disaster loan process, eligibility requirements, account creation, loan options, and the application processes.
- →Observes and reports back to the Field Operations Center about the state of the local economy and local business conditions.
- →Determines the specific assistance required for each individual Recovery Center visitor and Outreach call/visit to determine which of the center staff is best suited to assist the specific disaster survivor needs.
- →Monitors and reports on status and progress of work, and reviews completed work to see that the Supervisor's instructions on priorities, deadlines, and quality are met and to ensure accuracy, completeness, and compliance with applicable guidelines.
- →IMPORTANT NOTES: Your primary residence is considered your official duty station.
- →TRAVEL STATEMENT: You may be required to travel to a disaster site during increased disaster activity for extended periods with little or no advanced notice.
- →If so, you may encounter hazardous working and/or living conditions; i.e., no water or electricity and/or minimal lodging facilities.
- →Travel expenses are compensated based on SBA policy and Federal regulations.
- →The Term Appointment does not confer competitive status, reinstatement rights, or eligibility for non-competitive conversion to a permanent job to the individual(s) selected.
- →You may be promoted or reassigned to another term position within SBA's Office of Disaster Recovery and Resilience; however, you may not be non-competitively appointed to another federal position.
- →You will be given an initial Term Appointment lasting more than 1 year, but not more than 4 years.
Requirements
- ✓APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓Verify School accreditation.
- ✓All education claimed by applicants will be verified by the appointing agency accordingly.
Personality Fit
Job ID: 64de62aa-7f58-43d9-93b5-6c4da31fdc30
Posted via USAJobs