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IT Specialist (Network Services)
Internal Revenue Service · Posted 10 days ago
Hybrid Fresno, CA $126K – $193K Apply by Jul 7, 2026 Information Technology Management ENTJINTJINTPISTJ
Apply for this job → About the Role
WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): IT - Taxpayer Services and Online Accounts - Taxpayer Services & Online Accounts Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
What You'll Do
- →The following are the duties of this position at the full working level.
- →If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
- →The work of this position includes implementing and managing the Contact Center Environment to meet current and future business requirements of the IRS and its customers.
- →Specific assignments include many of the following: Technical Advisor.
- →Serves as an expert advisor to management on all technical issues relating to the Contact Center Environment.
- →This includes researching complex issues that impact the CCE in order to offer potential solutions for management to consider.
- →The incumbent develops technical standards and procedures for ACD development, implementation, and management; establishes performance management metrics; and evaluates overall ACD performance against relevant standards.
- →The mission requires that the employee exercise considerable judgment to keep abreast of the rapid evolution of Contact Center technologies; maintain continual vigilance against threats to subsystem confidentiality, integrity and availability; and constantly determine ways to efficiently apply scarce resources.
- →Project Manager.
- →Serves as project manager for the most complex and important projects within the CCE.
- →This includes developing Work Breakdown Structures, managing project schedule progress, managing resources assigned to project tasks, reporting progress to management, coordinating vendor support, and following the Enterprise Life Cycle.
- →Change Management.
- →Serves as Change Manager for the CCE.
- →Leads the implementation of critical infrastructure changes for major projects at various Contact sites to provide Contact Center services that support Business Operating Divisions' missions.
Requirements
- ✓Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period.
- ✓During this time, your performance, conduct, and suitability for continued employment will be evaluated.
- ✓You will not automatically convert to permanent status at the end of the probationary (or trial) period.
- ✓Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service.
- ✓If no certification is made before the probationary (or trial) period ends, your appointment will be terminated.
- ✓You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations.
- ✓Additional guidance and support will be provided during onboarding.
- ✓Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
- ✓Key Eligibility Requirements: U.S Citizenship - Must be a U.S.
- ✓Citizen or National and provide proof of U.S.
- ✓Citizenship.
- ✓Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
- ✓Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9.
- ✓Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Personality Fit
Job ID: 7331d5d0-febf-46ef-a4b7-d66986635ea9
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