Job Listing
Information Technology Specialist
Customs and Border Protection · Posted 3 days ago
On-site Juneau, AK $75K – $116K Apply by Jul 7, 2026 Information Technology Management ENTJINTJINTPISTJ
Apply for this job → About the Role
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, Northwest Central and West Regions, located in following: One vacancy in Bloomington, MN or Minneapolis, MN One vacancy in Juneau, AK. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.
What You'll Do
- →In this Information and Technology Specialist position, you will serve as a Field Technology Officer in the Field Support Directorate (FSD) within the Office of Information and Technology (OIT), Enterprise Services, where you will be part of a technical team(s) who implement complex technological solutions and maintain operational availability.
- →This position starts at a salary of $74,678.00 (GS-11, Step 1) to $116,362.00 (GS-12, Step 10) with promotion potential to $116,362.00 (GS-12 Step 10).
- →GS Salary: Visit this link to view the locality pay tables by geographic area.
- →If you do not see your geographic area listed, select the "Rest of United States" pay table.
- →Some positions fall under a special pay rate depending on the series, grade level and location of the position.
- →Please visit this link to view special pay rate charts.
- →Typical work assignments include: Diagnosing and resolving problems in response to customer reported incidents.
- →Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements.
- →Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required.
- →Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance.
- →Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices.
Requirements
- ✓You must be a U.S.
- ✓Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.
- ✓Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.
- ✓Please review further details via the following link.
- ✓DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
- ✓Learn more about E-Verify including your rights and responsibilities.
- ✓Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU.
- ✓For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
- ✓Continued from Additional Information Section: The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707.
- ✓Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.
- ✓If you are a member of one of these groups, you may not have to compete with the public for federal jobs.
- ✓To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
- ✓Please upload your resume under the "Resume" document type.
- ✓Any other relevant supporting documents should be uploaded under their appropriate document types as mentioned above.
Personality Fit
Job ID: c8787e0f-dde4-481a-8142-14f94134def6
Posted via USAJobs