Job Listing
Information Receptionist
Veterans Health Administration · Posted 1 days ago
About the Role
The incumbent serves as a Red Coat Transport Ambassador Guest Relations for the Office of Veteran Experience with primary duties and responsibilities supporting the Office of OVEE and/or Service Chief. The position is in the Office of Veteran Experience section under the Office of the Director. Incumbent is physically located at or near a main entrance of the campus and/or supporting information desk. Outpatient Escort Services, and wheelchair management for outpatient appointment.
What You'll Do
- →Major Duties and ResponsibilitiesGuest Relations and Patient Transport: The incumbent carries out required performance of this position as transportation program support assistant Guest Relations Program to the Office of Veteran Experience.
- →The program is designed to provide Veterans/patients, their families and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus.
- →The services are designed to respond to customer's immediate needs including navigation, direction, and information assistance.
- →As a key challenge for patients, navigating the campus will be a primary focus along with providing a positive first impression.
- →For those who do not know how to access medical center programs and/or services, personal assistance will be provided by the staff.
- →The incumbent serves as the initial, as well as the final point of contact for guests entering and leaving the facility and is a key influence toward patient/public perception.
- →In this role, the incumbent performs these responsibilities using skills that will foster a culture of care at the VA facility.
- →The incumbent is assigned to the Office of Veteran Experience and Employee Engagement.
- →The incumbent performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others; relates well to people from varied backgrounds and different situations.
- →The incumbent provides the assistance requested to ease the experience of the customer.
- →The incumbent directs Veterans, visitors, and callers to appropriate staff member and/or department based on specific requests or by determining the nature of the need and initiates service recovery when needed.
- →The incumbent takes accurate messages and ensures their delivery to support a responsive culture to the customer.
- →The incumbent provides personal wayfinding assistance and often takes Veterans and visitors to locations when they have difficulties with instructions provided.
- →The incumbent provides excellent customer service via the telephone and face-to-face simultaneously.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: There may be some walking, standing, bending, carrying of light items, driving of a golf cart, etc.
- ✓Occasionally, relationships with Veterans can become intense and the incumbent is exposed to high levels of stress.
- ✓As such, this position demands emotional stability.
- ✓The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
Job ID: 881a446f-004a-4c6d-9f3e-324de73c61b5
Posted via USAJobs