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Human Resources Assistant (Employee Benefits)

Air Force Services Agency · Posted 9 days ago

On-site Kelly AFB, TX $20 – $23/hr Apply by Jun 25, 2026 Human Resources Assistance ISFJ
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About the Role

This position is Non-appropriated Fund (NAF) and will be assigned to the Air Force Services Center at Port San Antonio, TX. This is a regular full-time category position with guaranteed 40 hrs. per week. Employees appointed to a regular category position are eligible for benefits.

What You'll Do

  • Assists with the administration of the group insurance program for active and former employees.
  • Explains eligibility criteria, plan provisions and policy procedures to NAF-HRs, payroll offices, and active/former employees.
  • Responds to requests for continuing coverage and processes enrollments and payroll deductions.
  • This includes, but is not limited to, determining eligibility, verifying documentation, corresponding with applicants and/or NAF-HRs, enrolling applicants in appropriate programs, and establishing payment and participant files.
  • Notifies participants and contractors of loss of coverage.
  • Processes required termination forms and corresponding with participants about alternative insurance coverages.
  • Prepares/processes death claims for deceased participants.
  • Provide administrative support for the NAF Asset and Liability Insurance program by reviewing submitted claims documentation for completeness, maintaining claims records and tracking logs, preparing payment documentation, and routing claims packages for management review and approval in accordance with established procedures.
  • Verifies status forms/identification cards from contractors and processes corrections as required.
  • Researches/resolves problema cases, assists with announcement/implementation of program changes, and corresponds with insurance contractors as needed.
  • Orders supplies from contractors and responds to requests for supplies from NAF-HR offices and participants.
  • Maintains familiarity with Retirement Plan administration to timely react to plan changes affecting annuitants enrolled in the continuing coverage programs.
  • Reduces retiree life insurance coverage and processes related changes.
  • Assist with accounts receivable duties to include bi-weekly and monthly reconciliation of active contributions and retiree payments, updating spreadsheets, recording payments, sending late payment notices, and preparing monthly premium statements of amounts due from or owed to participants resulting from erroneous payments.

Requirements

  • Some federal jobs allow you to substitute your education for the required experience in order to qualify.
  • This position does not allow for education substitution.
  • FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
  • You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
  • It is your responsibility to provide such evidence when applying.

Personality Fit

This role is commonly a great fit for these MBTI types:

Job ID: 87302bdf-9502-48f7-8128-a2474158a417

Posted via USAJobs

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