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Home Based Primary Care (HBPC)-Supervisory Medical Support Assistant
Veterans Health Administration · Posted 3 days ago
About the Role
This position is located within the Department of Veteran Affairs (VA), Mid-Atlantic Health Care Network (VISN 6), at the Wilmington VA Medical Center in the Home Based Primary Care (HBPC) Program.
What You'll Do
- →The GS-8 Supervisory MSA plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility for supervising at least one subordinate team leader.
- →The employee has full administrative and professional responsibility for planning and directing daily MSAs' scheduling activities.
- →Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- →For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent(s) at least 25% of the time.
- →Works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →HAS, RCI, HBPC, CITC,PACT, Specialty Medicine, Behavioral Health, C&P, UCC/ED, Surgery/OR, and Clinical Contact Call Center) and performs all related duties associated with customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics.
- →Provides direct administrative and technical support to the Section Chiefs and support the management information components of all health eligibility related programs.
- →This includes but not limited to entering data and information when necessary, but also reviewing reports, records and statistical computations for accuracy and propriety.
- →Incumbent is responsible for insuring that the work assignments of the section are carried out by performing a range of duties and functions related to appointment scheduling and consult management.
- →Must be able to lead a diverse group of employees and is considered an expert in the functions and capabilities of a GS-7 Lead MSA.
- →Incumbent will be expected to communicate professionally and effectively with all levels of staff within the Medical Center.
- →Incumbent is expected to exhibit the VA Core Values of ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) when interacting with clinical and administrative staff, leadership, Veterans, family members, etc., at all times.
- →The incumbent must demonstrate technical competency and expertise in the use of computer systems and software relevant to the business needs such as multiple platforms of Vista, CPRS and MyHealtheVet/Secure Messaging systems.
- →The incumbent will oversee all outpatient administrative functions and therefore must have thorough knowledge of policies and directives governing appointment access, outpatient scheduling and clinic management.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: cd4d8dd3-7c29-4de3-8082-0167e9386030
Posted via USAJobs