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Health Technician (Telehealth Clinical)
Veterans Health Administration · Posted 43 days ago
On-site Albany, NY $42K – $61K Apply by Aug 10, 2026 Health Aid And Technician ESFJISFJISFPISTJ OperationsHealthcareTrades
Apply for this job → About the Role
The Health Technician (Telehealth Clinical) serves as a generalist to support and manage telehealth operations at the VA Albany Health Care Center, with duties that may require travel. Primary responsibilities include: supporting clinical telehealth encounters for both the patient and provider by serving as the telepresenter, and clinical data manager for telehealth store, managing real time clinical telehealth events, and providing technical and administrative support of telehealth operations.
What You'll Do
- →The incumbent supports the day-to-day operation of telehealth services at the assigned location and across remote sites of care.
- →At the GS-05 level, the incumbent performs duties under the guidance and close supervision of more experienced staff.
- →At the GS-06 level, the incumbent serves at the full performance level, carrying out the full range of telehealth responsibilities with minimal direct supervision and providing guidance to less experienced staff as needed.
- →Assignments associated with this position include, but are not limited to: Preparing the clinical environment, which may include preparing medical and telecommunications equipment used for clinical examination and treatment.
- →Serving as a telepresenter, within scope of practice, during Clinical Video Telehealth (CVT) and VA Video Connect (VVC) encounters, including tasks such as establishing and maintaining videoconferencing connections, making introductions between the patient site and provider site, and following clinician instructions to facilitate an effective clinical encounter.
- →Serving as an imager and clinical data manager for Store and Forward Telehealth (SFT) clinical encounters, including capturing images, collecting data, and transmitting them electronically for clinical review in accordance with VHA national guidelines.
- →Receiving and scheduling requests for simple and complex intra-facility and inter-facility telehealth appointments using an electronic resource-based scheduling system.
- →Screening patients for telehealth modality and referring patients who do not meet established criteria to appropriate care.
- →Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers, and presenters as needed to ensure efficient telehealth operations.
- →Providing patient education using approved materials.
- →Communicating effectively with clinical and administrative staff at the assigned local site and with staff located at remote sites of care.
- →Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance on assigned telehealth technology.
- →Providing established education and training to Veterans, staff, and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies.
- →Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to resolve process issues, equipment needs, problems, data collection, and other logistical matters.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 69a328a3-77ae-4de4-b802-60653f295d3a
Posted via USAJobs