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Health Technician (Dietetic)
Veterans Health Administration · Posted 60 days ago
On-site San Diego, CA $37K – $60K Apply by Jul 27, 2026 Health Aid And Technician ESFJISFJISFPISTJ EngineeringCustomer SuccessTradesHospitality
Apply for this job → About the Role
The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions.
What You'll Do
- →Major duties include, but are not limited to the following: Practices excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person.
- →Communicates effectively via telephone and in-person and uses strong listening and speaking skills.
- →Maintains the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests.
- →Follows local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet.
- →Retrieves computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery.
- →Knowledge of basic and routine modified diets and is able to provide basic level education and information on local facility therapeutic diets to patients, guests, and nursing staff.
- →Conducts meal rounds on units after tray delivery to ensure patient satisfaction and provides service recovery and meal corrections when needed.
- →Adjusts diet patterns and menu selections to assure the correct meal tickets are generated, as per local facility policy and procedures.
- →Transfers patient menu preferences accordingly and keeps NCC stocked with all supplies needed and files menus.
- →Handles routine telephone inquiries from nursing units/nursing personnel regarding patient meal orders and may maintain a log of telephonic client inquiries/concerns received directly from the client or unit personnel based on local policy.
- →Communicates patient concerns with registered dietitian or dietetic Technician as appropriate and communicates with supervisor to complete all task assigned such as production/menu changes, menu specials, or menu shortages.
- →Advises food service supervisors and/or food production chief of any special orders or changes needed that may impact food production, including instances when substitutions are needed due to food preferences.
- →Performs other related duties as assigned.
- →Work Schedule: Varies, may include weekends and holidays.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓You may be required to serve a probationary period.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Personality Fit
Job ID: 4c3a8ad9-6a54-4d73-9574-42d4509abdd6
Posted via USAJobs