Job Listing
Health Benefits Assistant
Veterans Health Administration · Posted 60 days ago
On-site Walla Walla, WA $41K – $53K Apply by Jul 27, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent is responsible for a wide range of assignments and provides administrative support to the Member Services Unit. The clinical staff recovery aspects of this position directly impact the facility. The incumbent is organizationally aligned in the Health Administration Service (HAS).
What You'll Do
- →Duties include but are not limited to: Receive, and determine the needs, and entitlements to coordinate a client's visit from arrival to departure, ensuring all administrative and clinical details have been completed before an applicant leaves the facility.
- →Greet and receive applicants and determines their status in the VA system.
- →Actively listen to customers with respect and concern.
- →Pay attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem.
- →Respond to requests in a timely and appropriate manner.
- →Assist patients in applying for medical benefits.
- →Advises the veteran of their eligibility status and enrollment Priority Group for VA health care.
- →Explain the billing co-payment status, including how their private insurance may affect their billing co-payments.
- →Respond to phone inquiries.
- →Prepare all correspondence.
- →Enter demographic, insurance, and income information into an agency database system (such as: Vist-A).
- →Make telephonic contacts with the client to follow-up and complete details from a previous visit.
- →Schedule, reschedule, and determine the correct wait time for appointments, appropriate use of recall and the electronic wait list.
- →Scan documents into the electronic medical record.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 8583fad0-b8c2-4052-92f7-d81e276d70b4
Posted via USAJobs