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Health Benefits Assistant
Veterans Health Administration · Posted 15 days ago
On-site Columbia, MO $41K – $53K Apply by Jul 6, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This position is within the Health Administration Service at the Truman VA Medical Center in Columbia, MO.
What You'll Do
- →The primary duties of the Health Benefits Assistant include but are not limited to: Interview Veterans, or their designated representative, in order to collect demographic information relative to their finances, insurance, address, work history, etc.
- →Contacts may be in person, by telephone, or by mail, and require timely and accurate input into the VA data base system.
- →Maintain workload reports relative to these duties.
- →Advise Veterans of their entitlement to various medical benefits and discuss copayment requirements of Veterans in discretionary categories.
- →Responsible for researching and handling complex questions relative to their area of expertise referred by the supervisor.
- →Expected to have extensive knowledge of the hospital admitting procedures and policies, entering in patients information into VISTA for hospital admissions, and gathering information for said admission into the facility.
- →Provide exceptional customer service by exceeding the customer's expectations with respect and concern; focusing on the details of the customer's needs and helps the customer arrive at a satisfactory solution to the problem.
- →Participate in the facility's Outreach events, promoting the VA.
- →Give on-the-job training to new employees in accordance with established procedures and practices, instruct employees on changes in work procedures, provide written instructions/documentation of changes.
- →May serve on various hospital committees and/or VISN or national work groups relative to his/her position, or at the request of the supervisor.
- →Work Schedule: Monday-Friday, 8:00 am to 4:30 pm Virtual: This is not a virtual position.
- →Position Description/PD#: Health Benefits Assistant/PD03943A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 0559f8fc-8332-489c-8be6-dbcd1fdd07bf
Posted via USAJobs