Job Listing
Guest Services Manager
U.S. Air Forces, Europe · Posted 32 days ago
About the Role
About the position: This position is located at the Mountain View Lodge. This is a NAF (Non-Appropriated Fund) position assigned to the 31st Force Support Squadron at Aviano AB, Italy.
What You'll Do
- →Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community and is responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.
- →Ensures efficient service and meaningful experiences for guests.
- →Surveys patrons to identify needs and expectations.
- →Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions.
- →Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern.
- →Responds to inquires, concerns, and compliments by preparing documentation and correspondence in proper format after researching matters relevant to the subject.
- →Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items.
- →Supports and explains management programs to subordinates.
- →Implements corrective actions within authority to resolve work problems.
- →Recommends solutions to staffing problems, work operations, etc. as appropriate to other supervisors.
- →Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepared and recommends disciplinary actions.
- →Performs required Lodging management duties as needed in the absence of Lodging manger to ensure operational continuity.
- →Performs other related duties as assigned.
- →If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12978801
Requirements
- ✓Some federal jobs allow you to substitute your education for the required experience in order to qualify.
- ✓This position does not allow for education substitution in order to qualify.
Personality Fit
Job ID: f07ae3ce-20bc-4e9b-8e09-5ea11e013997
Posted via USAJobs