Job Listing
GUEST SERVICES MANAGER (LODGING)
Air Force Materiel Command · Posted 71 days ago
About the Role
About the position: This position is located at the Mountain View Inn lodging facility. Position will be a Regular Full-time. The assigned schedule may be shift work where you may be required to work days, nights, weekends, and holidays.
What You'll Do
- →Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community.
- →Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.
- →Ensures efficient service and meaningful experiences for guests.
- →Surveys patrons to identify needs and expectations.
- →Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions.
- →Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern.
- →Responds to inquiries, concerns, and compliments by preparing documentation and correspondence in proper format after researching matters relevant to the subject.
- →Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items.
- →Perfom1s front desk duties in the lodging guest reception unit, as time permits.
- →Supports and explains management programs to subord inates.
- →Implements corrective actions within authority to resolve work problems.
- →Recommends solutions to staffing problems, work operations, etc. as appropriate to other supervisors.
- →Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions.
- →Advises and counsels workers on how to improve their performance, and explains new work techniques.
Requirements
- ✓Some federal jobs allow you to substitute your education for the required experience in order to qualify.
- ✓This position does not allow for education substitution.
- ✓FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
- ✓You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
- ✓It is your responsibility to provide such evidence when applying.
Personality Fit
Job ID: c9c204f4-7093-43a0-8803-16e0ffdcecca
Posted via USAJobs