Job Listing
GUEST SERVICES MANAGER
Air Combat Command · Posted 49 days ago
On-site Seymour Johnson AFB, NC $17 – $24.5/hr Apply by Aug 9, 2026 General Business And Industry ENTJESFJESTJINTJ
Apply for this job → About the Role
About the position: This position will be assigned to the Southern Pines Inn at Seymour Johnson AFB. This is a Regular Full Time position that is guaranteed 40 hours per week. Must meet state and legal age requirement for the sale of alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). The incumbent must also be able to work a regular or rotating schedule that may include evening or nights, weekends, and holidays.
What You'll Do
- →Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community and is responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. 2.
- →Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions.
- →Converses and interacts with guests about complaints and directs other employees as needed or works directly with guests to resolve the concern. 3.
- →Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items. 4.
- →Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions.
- →Advises and counsels workers on how to improve their performance and explains new work techniques. 5.
- →Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operational continuity.
- →If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13020810
Requirements
- ✓Some federal jobs allow you to substitute your education for the required experience in order to qualify.
- ✓This position does not allow for education substitution.
Personality Fit
Job ID: 7260d384-d6c6-4146-952c-d2b8eb410955
Posted via USAJobs