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Group Tour Sales Manager
Commander, Navy Installations Command · Posted 64 days ago
On-site Naval Academy, MD $28 – $32/hr Apply by Jul 27, 2026 General Business And Industry ENTJESTJ MarketingSales
Apply for this job → About the Role
This position is located within the Naval Academy Business Services Division (NABSD), a non-appropriated fund instrumentality (NAFI), at the United States Naval Academy (USNA). The Group Tour Sales Manager role supports the attendance goals of the Armel-Leftwich Visitor Center (ALVC) and USNA, generating leads to increase adult and student group tour bookings; and to ensure that the group tour marketing materials best represent the Naval Academy Tourism group experience: Tour, Dine, Shop.
What You'll Do
- →Build relationships with group tour operators, make sales calls, and arrange for familiarization tours of USNA.
- →Increase group sales and reach or exceed USNA attendance targets.
- →Evaluate and analyze visitation from group tour operators.
- →Identify opportunities to increase business from previous and existing clients.
- →Contact tour operators to bring in new and increased business.
- →Identify group tour operators who have not visited USNA and develop a relationship with those operators to encourage visitation.
- →Establish and maintain a customer relationship management database to track touchpoints with group sale leads and customers.
- →Coordinate with the Scheduling Coordinator to schedule and confirm group bookings.
- →Advocate for group tour operators internally.
- →Solicit group feedback and present suggestions and plans on how to improve the group tour experience.
- →Book familiarization tours of USNA.
- →Greet tour operators upon arrival and make sure the participants are provided guided tours of the Yard focused on the group tour experience.
- →Generating group ticket sales revenue through a high volume of proactive, outbound sales outreach, including phone calls, emails, texts, etc Prospecting for new leads and new sales opportunities Maximizing group ticket sales opportunities from existing and inbound leads Conducting in-person and virtual sales appointments Assist with creation of collateral material.
- →Write copy for group tour profile sheets, website pages, and other group tour promotional materials.
Personality Fit
Job ID: 34d8ec61-0f89-4e34-8a8a-8c7b787fc042
Posted via USAJobs