Job Listing
FRONT DESK ASSOCIATE (UNACCOMPANIED HOUSING)
Commander, Navy Installations Command · Posted 5 days ago
On-site Bethesda, MD $21.2 – $23/hr Apply by Sep 20, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This position is located at the Unaccompanied Housing. This position will perform front desk functions for the lodging program.
What You'll Do
- →Ensures security of all guests is maintained at all times.
- →Ensures guest privacy is maintained at all times.
- →Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
- →Provide assistance in handling customer complaints, involving management as necessary.
- →Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
- →Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
- →Provides guests with their room key or card.
- →Receives requests and processes reservations within established guidelines.
- →When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
- →Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
- →Receives and is accountable for a change fund.
- →Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
- →Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
- →Keeps the front desk and lobby area clean and neat.
Personality Fit
Job ID: d2c797a2-9e81-4fbb-bf21-22963b7d9c36
Posted via USAJobs