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Front Desk Associate
Commander, Navy Installations Command · Posted 116 days ago
On-site Belle Chasse, LA $17 – $18/hr Apply by May 31, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Transportation
Apply for this job → About the Role
This position is assigned to the Unaccompanied Housing (UH) Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command; NAS JRB New Orleans. The incumbent performs front desk and/or reservation functions for the UH program.
What You'll Do
- →Ensures security of all residents is maintained at all times.
- →Ensures resident's privacy is maintained at all times.
- →Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; and provide information regarding on-base facilities for service members.
- →Provide assistance handling customer complaints, involving management as necessary.
- →Professionally answer phones, transfer calls to appropriate individuals, and reply to guest questions.
- →Provide quality customer service throughout the check-in and check-out process, presenting a neat, clean and professional appearance at all times.
- →Verify eligibility and assign residents per applicable minimum adequacy standards and guidance found in the Unaccompanied Operations Manual (CNIC M-11103-2).
- →Assign residents to ensure "best and highest use" of UH inventory.
- →Appendix "C" of CNIC M-1103.2 provides summary of unit type capacity.
- →Ensure check-in and check-out transactions are accurately recorded in Enterprise Military Housing (eMH).
- →Associates are responsible for the accuracy of their data input.
- →Safeguard residents' personally identifiable information.
- →Prepare eMH reports as required (e.g. daily vacant beds report for building managers).Create new and replacement key cards per local policy and guidance.
- →Report any resident complaint or concern to the front desk supervisor.
Requirements
- ✓This position does not have a positive education requirement.
- ✓In lieu of experience education is accepted.
Personality Fit
Job ID: eeeb08a5-5b63-4bc2-a2fe-2a60c731e04c
Posted via USAJobs