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Facility Program Manager - Pharmacy Informatics Solutions and Ticket Manager
Veterans Health Administration · Posted 4 days ago
About the Role
Pharmacy Program Manager - Informatics Solutions and Ticket Manager The Program Manager for Pharmacy Informatics Solutions and Ticket Manager is responsible for Pharmacy automated data processing and management information systems and will serve as a subject matter expert on electronic health record (EHR) issues, workflows and mitigations. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
What You'll Do
- →VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws Duties include, but are not limited to: Informatics: 1.
- →Performs analytical and evaluative work associated with program activities of the Pharmacy Service.
- →Organizes and develops information upon which Pharmacy Service leadership can make effective data-driven decisions to anticipate and meet pharmaceutical needs of customers and goals of the facility and network.
- →Responsible for coordination, development, and implementation of all pertinent information applications to support clinical practice, administration, educational development, and the computerized medical record in the Pharmacy Service. 2.
- →Serves as a subject matter expert on Pharmacy processing applications and the ability to place and manage all work orders/tickets associated with the EHR.
- →Work order/ticket scope will include those directly under the Pharmacy Service as well as domains related to medication safety and medication ordering with downstream impact to Pharmacy.
- →Responsible for receiving and triaging reports of Pharmacy-related EHR issues and routing to the appropriate pathway for resolution.
- →Manages all work orders/tickets placed for Pharmacy-related EHR issues and tracks/traces through to completion.
- →Captures and reports out work order/ticket data and metrics. 3.
- →Serves as a subject matter expert on joint federal Pharmacy systems operations at a local, VISN, and national level. 4.
- →Provides administrative, technical, analytical, and automated data processing (ADP) support to the Pharmacy Service.
- →Participates in Pharmacy Service information management decisions, policy and procedure design, and compiles/submits ADP information as requested. 5.
- →Collaborates to make changes to Pharmacy operating systems to meet evolving and complex computerized initiatives (e.g., EHR, Pharmacy automation equipment, Bar Code Medication Administration [BCMA]) and Pharmacy Service needs.
- →Serves as the coordinator to ensure that Pharmacy systems are fully integrated, operational, and resources are utilized effectively and efficiently to meet objectives.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 33af507f-a18f-462d-a36d-ee97176ce4e5
Posted via USAJobs