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Employee Experience Liaison (O-6 Billet) Non-Supervisory - Internal
Immigration and Customs Enforcement · Posted today
Hybrid Salt Lake City, UT $0K – $150K Apply by Jun 20, 2026 Management And Program Analysis ENTJINTJINTPISTJ
Apply for this job → About the Role
Employee Experience Liaison advises IHSC leadership on employee relations, disciplinary actions, grievances, and personnel issues for federal and USPHS staff. Handles complex cases, ensures compliance with regulations, prepares reports, and provides guidance and training. Requires strong analytical, communication, and problem-solving skills. This position is only open to USPHS officers who are currently IHSC employees USPHS Call to Active Duty (CAD) candidates are not eligible for this position
What You'll Do
- →DUTIES AND RESPONSIBILITIES: Provides consultation and assistance on complex and often controversial conduct-related issues within IHSC.
- →Advises senior management and supervisors on the procedural and legal requirements for correcting complex conduct problems and administering disciplinary and adverse actions.
- →Analyzes each situation and conducts extensive research of the case facts, laws, regulations, precedent decisions, and IHSC policies.
- →Uses judgment, initiative, and resourcefulness in situations where there are no clear-cut guidelines or precedent decisions and develops workable solutions.
- →Applies an in-depth knowledge of human resources concepts and a thorough understanding of the missions and structures of assigned IHSC organizations to resolve complex, controversial issues.
- →Reviews, troubleshoots, and resolves difficult employee relations issues, many of which can be sensitive in nature, potentially escalating to classified issues that are unique and not covered by available precedents.
- →Provides advice and assists IHSC CoA in the development of positions and responses to complaints matters in cases before arbitrators on issues involving complex personnel management issues and related matters.
- →As assigned, represents the IHSC Chief of Administration as a technical advisor on these cases.
- →Prepares or assists management with the preparation of written employee notifications, ensuring such documents are within regulatory compliance and are legally sufficient.
- →Inform employees regarding their entitlements to use grievance/complaint/appeal procedures.
- →Assists legal staff in preparing and presenting management's case and represents management as a technical advisor during third-party proceedings such as arbitrations, mediations, and hearings (Equal Employment Opportunity Commission and Merit Systems Protection Board).
- →Works directly with Equal Employment Opportunity (EEO) counselors and/or the agency's legal staff to resolve difficult, complex problems, issues, and conflicts.
- →Identifies and proposes solutions to a broad range of IHSC problems and issues that are characterized by their breadth, importance, and severity and for which previous studies and established techniques are frequently inadequate.
- →Conduct studies to develop management interests involve several interrelated issues, and/or are potentially of considerable cost to IHSC if unresolved.
Requirements
- ✓REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: KNOWLEDGE: Thorough understanding of employee relations principles, practices, and procedures applicable to both federal civil service employees and USPHS Commissioned Corps officers in a healthcare setting.
- ✓Comprehensive knowledge of federal regulations, labor laws, and ICE policies governing disciplinary actions, adverse actions, grievances, and personnel administration for diverse employee groups.
- ✓Familiarity with USPHS Commissioned Corps personnel policies, standards of conduct, and disciplinary procedures.
- ✓Working knowledge of data analysis techniques and workforce planning as they relate to employee relations and personnel management within a complex, multidisciplinary healthcare organization.
- ✓Proficiency in data management tools and HRIS systems (e.g., Excel, Access, SharePoint) for tracking, analyzing, and reporting employee relations cases and outcomes.
- ✓SKILLS: Strong analytical and problem-solving skills, with the ability to interpret complex personnel data, identify trends in disciplinary and adverse actions, and develop effective, evidence based recommendations.
- ✓Abilities: Advanced proficiency in preparing clear, accurate, and well-documented reports, case summaries, correspondence, and presentations related to employee relations matters for both federal employees and USPHS officers.
- ✓Excellent written and verbal communication skills for conducting investigations, facilitating meetings, and communicating sensitive information to staff, management, and stakeholders.
- ✓High attention to detail and accuracy in managing confidential records, documentation, and ensuring data integrity throughout the disciplinary and grievance processes.
- ✓Effective organizational skills, with the ability to manage multiple cases and projects simultaneously, prioritize assignments, and meet strict deadlines in a fast-paced, mission driven environment.
- ✓ABILITIES: Ability to handle sensitive and complex personnel issues with discretion, professionalism, and sound judgment, respecting the unique requirements of both federal civil service and USPHS personnel systems.
- ✓Ability to work collaboratively with multidisciplinary teams, including healthcare professionals, union representatives, legal counsel, and management, to resolve employee relations matters.
- ✓Ability to remain impartial, objective, and fair in conducting investigations and making recommendations, while considering the distinct policies and procedures applicable to each employee group.
- ✓Ability to adapt to evolving regulations, policies, and organizational needs, demonstrating flexibility and initiative in problem-solving and process improvement.
Personality Fit
Job ID: 17e4258f-cced-4fb1-94c8-435b61c03aa3
Posted via USAJobs