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Customer Services Assistant
Food Safety and Inspection Service · Posted today
About the Role
This position is in the Office of Public Affairs and Training (OPAT), Food Safety Education Staff (FSES). An integral part of the FSES program is the Meat and Poultry Hotline. The Staff's primary mission is to effectively communicate with the public and internal audiences about food safety issues and FSIS programs and activities; to gain and increase citizen participation and behavior changes regarding food safety; and to implement FSIS' mission to reduce the risk of foodborne illness.
What You'll Do
- →Respond to inquiries via phone, email, webforms, and live chat, addressing questions related to meat, poultry, and egg product storage, handling, safety, labeling, and other areas tied to the FSIS mission.
- →Deliver consumer information, advisory services, and resources to a diverse audience with varying needs and characteristics, focusing on wholesomeness, food safety, storage, nutrition, and labeling.
- →Utilize pre-approved Knowledge Articles (KAs) in the knowledge management database (SalesForce) to ensure responses are accurate, consistent, and understandable to the public.
- →Assess each customer’s unique needs and adjust responses accordingly, using discretion to select the most appropriate information and approach.
- →Address common and uncommon issues, concerns, complaints, and general questions related to meat, poultry, and egg products, ensuring resolution through the Hotline.
- →Apply and adhere to agency EEO and civil rights policies, goals, and objectives in all duties, promoting equal opportunity in communications and avoiding discriminatory displays or behavior.
- →Communicate with co-workers, program officials, managers, the general public, private and public agencies, and specialized groups (e.g., media), exchanging information and fostering public awareness.
Requirements
- ✓Education is substitutable at the GS-05 level as defined above in the qualifications section.
Personality Fit
Job ID: c396cd84-8457-45fb-8b34-f0ad71d3e49c
Posted via USAJobs