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Customer Service Representative (bilingual Spanish)
Small Business Administration · Posted 53 days ago
Hybrid Salt Lake City, UT $53K – $69K Apply by Aug 7, 2026 General Business And Industry ENTJESFJISFJISTJ OperationsCustomer Success
Apply for this job → About the Role
This position Serves as a Customer service representative located in the Small Business Administration (SBA), Office of Disaster Recovery and Resilience (ODR&R), located in the Field Operations Center - East (FOCE) and Field Operations Center - West (FOCW). The primary function is to deliver face-to-face support to individuals and businesses impacted by disasters and work directly with disaster survivors and interview disaster survivors who are applying for home and business loans.
What You'll Do
- →As a/an Customer Service Representative (bilingual Spanish) at the GS- 1101-9, some of your typical work assignments may include: Provide Information about the Disaster Loan Program and assist with loan applications.
- →Assist disaster loan applicants to better understand the SBA Disaster Loan Program.
- →Offer guidance and support through the loan closing process and answer questions related to unsecured and secured loan closing documents, as applicable.
- →Conduct outreach activities in disaster impacted areas.
- →Educate applicants on disaster mitigation promoting proactive measures to minimize the impact of future disasters.
- →IMPORTANT NOTES: Your primary residence is considered your official duty station.
- →TRAVEL STATEMENT: You may be required to travel to a disaster site during increased disaster activity for extended periods with little or no advanced notice.
- →If so, you may encounter hazardous working and/or living conditions; i.e., no water or electricity and/or minimal lodging facilities.
- →Travel expenses are compensated based on SBA policy and Federal regulations.
- →The Term Appointment does not confer competitive status, reinstatement rights, or eligibility for non-competitive conversion to a permanent job to the individual(s) selected.
- →You may be promoted or reassigned to another term position within SBA's Office of Disaster Recovery and Resilience; however, you may not be non-competitively appointed to another federal position.
- →You will be given an initial Term Appointment lasting more than 1 year, but not more than 4 years.
- →If all other conditions of employment are met, this appointment may be extended up to a total of four (4) years in increments determined by SBA.
- →This position works on an as needed basis.
Requirements
- ✓APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓Verify School accreditation.
- ✓All education claimed by applicants will be verified by the appointing agency accordingly.
Personality Fit
Job ID: 78d73709-6239-40fd-84d0-c8e38c8ada38
Posted via USAJobs