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Customer Assurance Specialist (Senior Specialist )
Federal Aviation Administration · Posted 5 days ago
Hybrid Oklahoma City, OK $75K – $117K Apply by Jun 25, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
Serves as a Customer Assurance Specialist in the FAA Logistics Center.
What You'll Do
- →The Customer Assurance Specialist (Senior Specialist) position performs multiple, varying, and complex assignments under the limited direction of the manager or other experienced professional.
- →Applies experience and advance knowledge of customer service activities, processes, techniques, and best practices in processing customer comments, orders, and inquiries.
- →Serves as a resource for knowledge/information for customer service policies/procedures and ensures coverage of the help desk function.
- →Applies experience and advanced knowledge applicable to logistics support functions of the National Airspace System to plan and conduct work activities.
- →Assignments frequently require knowledge and experience working across functional and/or organizational lines.
- →Typical assignments may include: providing guidance to less-experienced professionals in day-to-day operations; designing and recommending solutions to complex problems; development of training tools; reviewing, updating and making recommendations to the organizations work instructions; and developing and recommending improvements to systems and/or processes to improve operational efficiency.
- →Incumbent may serve as an organizational representative to the Center of Excellence and a member of cross-functional work groups.
- →Compiles supporting/background information and develops responses to various types of inquiries.
- →Provides input on development of customer support methodologies and determines impacts of technological innovations.
- →Serves as a resource for the Logistics Center System Support team, assisting with projects and process improvements.
- →Established policies, procedures, best practices and precedents governing customer service/help desk activities provide guidance for most assignments, but allow considerable discretion to select the most appropriate approach or to recommend new approaches.
- →Reviews and evaluates applicable process for accuracy and consistency.
- →Demonstrates considerable independence in planning time and helping a manager, project/program manager, and/or team leader to plan and use assigned resources to accomplish projects/programs/activities.
- →May identify and request additional resources, as needed.
Requirements
- ✓We are not accepting applications from noncitizens.
- ✓See Qualifications Required.
- ✓KSA INFORMATION: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements.
- ✓Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
- ✓In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA.
- ✓Your work history examples should be specific and clearly reflect the highest level of ability.
- ✓Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided.
- ✓Your answers may be adjusted by a Human Resource Specialist as appropriate.
- ✓Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and Other Factors listed in the announcement.
- ✓Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.
Personality Fit
Job ID: a603fa1d-c10c-4f39-885a-aefd226dc767
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