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Customer Account Specialist
Defense Logistics Agency · Posted 33 days ago
Hybrid Lackland AFB, TX $91K – $118K Apply by Jun 15, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
See below for important information regarding this job.
What You'll Do
- →Informs customers of new and existing DLA services and capabilities; ensures customers are kept abreast of changes to products that they order on a regular basis.
- →Provides detailed implementation guidance for new/revised policies, practices, and procedures developed to resolve recurring problems and/or improve customer service.
- →Provides customer assistance in entering and processing sales orders, through Web Based Ordering system.
- →Expedites the resolution of customer problems, based on knowledge of material, vendor, and finance master data records within EBS.
- →Evaluates and addresses performance trends based on analysis of Key Performance Indicators (KPIs), operating metrics, and other reports.
- →Conducts detailed program reviews that involve evaluating, advising on, and improving the effectiveness of a broad range of customer service/support programs.
- →Conducts site-reviews to evaluate the effectiveness and efficiency of new business development and customer service initiatives.
Requirements
- ✓Substitution of education may not be used in lieu of specialized experience for this grade level.
Personality Fit
Job ID: a234c389-279d-4c41-850b-e320ee4e8e78
Posted via USAJobs