Job Listing
Contact Representative
Military Treatment Facilities under DHA · Posted 36 days ago
On-site Naval Base $46K – $74K Apply by Aug 18, 2026 Contact Representative ENTJESFJESTJISTJ Operations
Apply for this job → About the Role
About the Position: Serves as a Contact Representative, a beneficiary advocate and advisor providing service and assistance to Military Health System beneficiaries in understanding and obtaining benefits via the TRICARE program. Serves as a Beneficiary Counseling and Assistance Coordinator and Debt Collection Assistance Officer.
What You'll Do
- →Provide beneficiary counseling and assistance to ensure health benefit information is available to eligible beneficiaries.
- →Act as liaison to assist beneficiaries regarding the TRICARE program, coordinating with medical staff, Tricare Area office service centers, Managed Care Support Contractors, claims processor, and other concerned parties.
- →Coordinate briefings for the servicing community to include active duty, family members, newcomers, pre-deployment and post deployment.
- →Utilize various healthcare software applications to verify patient eligibility and complete patient enrollment.
- →Track medical claim cases using a system to categorize caseload by data elements for timely resolution.
- →Develop recommendations to change or modify existing procedures or policies that will subsequently provide more effective and improved health care to the beneficiary category populations.
- →Provide information to resolve problems involving access, payment of bills, and eligibility issues concerning medical care under the TRICARE program.
- →Interview or counsel customers.
Personality Fit
Job ID: a7ac7ae8-8898-45f3-9f26-e2e15ba644d6
Posted via USAJobs