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Consumer Affairs Specialist, CG-301-12
Federal Deposit Insurance Corporation · Posted 48 days ago
Hybrid Washington, DC $113K – $186K Apply by Aug 3, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
This position is located in Division of Depositor and Consumer Protection (DCP), National Center for Consumer and Depositor Assistance (NCDA) Office and is responsible for assisting in the development, implementation, coordination and monitoring of the Corporation's deposit insurance education and outreach program.
What You'll Do
- →Serves as a primary point of contact for the NCDA-Deposit Insurance with the FDIC Call Center (located in the Division of Administration), which is responsible responding to written and telephone inquiries from bankers, consumers and others concerning complex aspects of the FDIC's rules and regulations for deposit insurance coverage.
- →Supports the tracking, recording and monitoring of deposit insurance inquiries, consumer complaints and consumer protection inquiries in the Enterprise Public Inquiries and Complaints (EPIC) system, which is used by the Branch to record and track complaints and inquiries received from consumers, bankers, and others regarding consumer protection and deposit insurance matters.
- →Helps the Section Chief and senior staff in the development of strategies and initiatives to increase awareness among consumers and the bankers regarding FDIC deposit insurance and the rules governing the amount of coverage provided for individual deposit accounts.
- →Assists in identifying and implementing new means and methods for distributing deposit insurance information and tools to the public and banking industry.
- →Aids in the research and development of written guidelines, brochures, and other resources developed to help bankers and consumers understand how deposit insurance coverage works.
- →Develops and maintains professional contacts and working relationships within and outside the Division to assist in the gathering of information, research and evaluate issues and trends, and develop strategies for meeting the goals and objectives of the organization.
- →Assists in the preparation of management reports, briefing materials, and conducting research on consumer affairs programs and deposit insurance issues with a broad view toward measuring performance, detecting trends and potential problems, revising existing procedures, or responding to senior management information requests.
Requirements
- ✓Minimum Background Investigation (MBI) required Registration with the Selective Service.
- ✓Citizenship is required.
- ✓Employment Conditions.
- ✓Completion of Confidential Financial Disclosure may be required.
- ✓There is no substitution of education for the experience for this position.
Benefits
- ★In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees.
- ★These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
- ★To find out more, click here.
Personality Fit
Job ID: f23e9ecf-4c99-4bd3-a68e-64e1d273c8c0
Posted via USAJobs