Job Listing
Congressional Liaison Representative
Veterans Benefits Administration · Posted 15 days ago
Hybrid Seattle, WA $69K – $90K Apply by Sep 8, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
The Congressional Liaison communicates with congressional aides and other outside entities telephonically to resolve inquiries about difficult cases and questions about VBA benefits. The incumbent reviews all the Congressional, White House, Secretary and other special inquiries received by letter and telephone in order to determine the proper disposition of these inquiries. This review includes use of the computer systems and review of claims folders.
What You'll Do
- →Specific duties include: Independently analyzes correspondence and requests for information, researches, works with the appropriate service areas to expedite actions, and responds or prepares written responses on behalf of the Regional Office Director for review and signature.
- →The work is responsible for reviewing and tracking inquiries.
- →Evaluates problems and issues and recommends improvements to operations.
- →Provides administrative guidance and support to veterans and their representatives.
- →Defines administrative requirements for various VA and VBA benefit programs for veterans and veteran representatives.
- →Responsible for reviewing Veterans' documentation and determining which VA service area can best assist in resolving the issues.
- →Coordinates with various areas of the VA and VBA to resolve bottleneck issues affecting the Veteran's inquiry.
- →Monitors and maintains various databases to track inquiries and workloads.
- →Creates detailed written correspondence based on the results from researching, reviewing program guidelines, fact-finding, and verifying the authenticity of submitted documentation.
- →Prepare reports as required.
- →Reviews all Congressional, White House, Secretary, and other special inquiries received by letter, fax, email, and telephone to determine the proper disposition of these inquiries.
- →Responds to these inquiries by telephone, email, or in writing.
- →Manages their workload for timely and accurate responses and ensures that the workload is appropriately documented and controlled, making day-to-day adjustments in accordance with established priorities.
- →Maintains records of completed workload and prepares reports, as required.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications.
- ✓You may submit unofficial transcripts when applying.
Personality Fit
Job ID: 9e611b12-3cdd-4d85-84c8-4888fd13c602
Posted via USAJobs