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Congressional Liaison Representative
Veterans Benefits Administration · Posted 1 days ago
Hybrid Indianapolis, IN $53K – $69K Apply by Jun 24, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
The Congressional Liaison Representative communicates with Congressional Aides and other outside entities to resolve inquiries about difficult cases and questions about VBA benefits. The incumbent reviews all the Congressional, White House, Secretary, and other special inquiries in order to determine the appropriate actions and then prepare responses for senior leadership. The duties of this position include using VA computer systems and reviewing electronic claims folders.
What You'll Do
- →Major Duties: The Congressional Liaison Representative works in the Veterans Service Center at the VBA Regional Offices and is responsible for processing responses on behalf of the Regional Office Director.
- →Specific duties include: Independently analyzes correspondence and requests for information, researches, expedites action, and responds or prepares written responses.
- →Prepares executive correspondence with appropriate professional formatting according to VA Executive Secretariat Style Guide and Templates.
- →Evaluates problems and issues for trends and recommends improvements to operations.
- →Monitors work for timely and accurate response and ensures that work is properly counted and controlled, making day to day adjustments in accordance with the established priorities.
- →Reviews cases in order to determine the priority in which they will be worked.
- →Functions as an authoritative consultant on the technical aspects of claims processing.
- →Reviews all Congressional, White House, Secretary, and other special inquiries received by letter, fax, email, and telephone to determine the proper disposition of these inquiries.
- →Discusses inquiries and VBA benefits with Congressional Aides as well as inquiries received from the Office of the Director, Veterans Service Center (VSC), and other Division Managers of the Regional Office (RO).
- →Work Schedule: Full time, Monday through Friday 8:00am-4:30pm Compressed/Flexible: Not Applicable Telework: Yes.
- →Ad-hoc telework may be permitted in accordance with agency policy.
- →Employees are required to report to their assigned duty station unless telework has been explicitly approved in advance by their supervisor.
- →Eligibility for ad-hoc telework may be addressed during the interview process.
- →Telework is a discretionary privilege, not a right, and may be granted or denied based on performance, operational needs, and other relevant considerations.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a 1- year probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Incumbent must be willing to report to the duty station indicated for this position.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education to be credited towards qualifications.
- ✓Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.All education claimed by applicants will be verified upon appointment.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Personality Fit
Job ID: 6850159a-7596-4cd6-99c1-5663c5a791bb
Posted via USAJobs